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Service Charter

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Services provided by the University

Our Service Charter

The administrative structure of the University is designed to provide efficient and effective service. The Student is the focal point of all the major activities of the University.

Download in Kiswahili

Service Requirements Timeline User charges Kshs
User charges Kshs None Upon the third ring Free
Offer assistance

On appointment

Without appointment

10 minutes of arrival

20 minutes of arrival

Free
Response to correspondence

Written letters Within 4 days Free
Emails Within 2 days Free
Process of recruitment and review Applications with Requisite  Testimonials Three months from advertisement to issuance of letters Free
Outpatient services to students and staf PF/Registration number 30 minutes Free
Payment to creditors

Proof of  Delivery + Invoices

Within 60 days Free
Procurement of Goods and Service Requisite documents Within one month and in line with government regulations Free
Process approved payments None Within 3 days Free
Clearance of staff Clearance form Within 4 days Free

 

Service Evaluation

After we have performed our service, we will:
Utilize customer feedback form to seek feedback from our customer base on our performance
Review the feedback you provide to us and consider measures to further improve our service delivery
Continue to respect customer confidentiality beyond the term of our engagement

Vice-Chancellor

TEL: +254 57351620/22
MOBILE: +254722203411
FAX: +25457351221
E-MAIL : vc@maseno.ac.ke
WEBSITE: www.maseno.ac.ke

The Commission Secretary/The Chief Executive Officer

Commission on Administrative Justice, 2nd Floor
West End Towers
P. O. Box 20414-0200 Nairobi
Tel: +254202270000/2303000/2441211/8030666
Mobile: +254 710936000/073535088
Fax: +254 20 2302666
Email: complain@ombudsman.gp.ke
Website: http://www.ombudsman.go.ke